Privacy Policy

Last updated: September 5, 2026

Five Star Agencies ("we", "us", "our") sells electronics, furniture and household vessels. We communicate with customers through our website, email, phone, and WhatsApp. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

Information We Collect

We may collect information that you provide directly to us and certain information generated when you use our website or contact us.

Contact details: name, phone number, WhatsApp number, email address, and delivery address.
Order details: products purchased, order value, payment status, delivery preferences, and related transaction information.
Communication information: messages and information you provide through WhatsApp, email, phone enquiries, or our website contact forms.
Technical information: basic information such as pages viewed and standard web server logs when you visit our website.

How We Use WhatsApp

We may use the WhatsApp Business Platform provided by Meta to communicate with customers, respond to enquiries, provide customer support, and send order-related information such as confirmations, dispatch updates, and delivery updates.

When you communicate with us through WhatsApp, Meta processes your information as part of providing the WhatsApp service. Your use of WhatsApp is also subject to Meta's and WhatsApp's applicable terms and privacy policies.

We do not sell your WhatsApp number or private message content to third parties.

How We Use Your Information

We may use your information to:

Process and deliver your orders.
Respond to enquiries and provide customer support.
Send order-related confirmations and updates.
Arrange delivery and resolve delivery-related issues.
Maintain records for accounting, warranty, and legal purposes.
Improve our products, services, and customer experience.
Communicate with you regarding enquiries or purchases you have made.

We do not use your personal information for automated decision-making that has a legal or similarly significant effect on you.

Sharing Your Information

We may share information only when reasonably necessary to operate our business and provide our services.

Delivery and logistics partners: to deliver products you purchase.
Payment service providers: to process and verify payments.
Meta / WhatsApp: when WhatsApp is used to communicate with you.
Website and hosting providers: to operate our website and process website enquiries.
Government authorities: where disclosure is required by applicable law.

We do not sell your personal information to advertisers or data brokers.

Data Retention

We retain customer, order, and communication information for as long as reasonably necessary to provide our services, fulfil orders, handle warranty and support requests, maintain business records, and comply with applicable legal and accounting requirements.

When information is no longer required, we may securely delete it or anonymise it where appropriate.

Your Choices and Rights

Depending on applicable law, you may have the right to:

Ask what personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information, subject to legal requirements.
Ask questions about how your information is used.
Stop receiving non-essential communications from us.

You may also block or report our business number directly through WhatsApp if you no longer wish to communicate with us through WhatsApp.

To exercise any applicable rights or make a privacy-related request, please contact us using the details provided below.

Security

We take reasonable technical and organisational measures to protect the personal information we hold against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our products and services are primarily intended for adults making purchases. We do not knowingly collect personal information from children for the purpose of selling products or providing services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or legal requirements.

The "Last updated" date at the top of this page indicates when this policy was most recently revised.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, you can contact Five Star Agencies using the following details:

Five Star Agencies
10/2, Kovilpatti Road,
Manapparai,
Tamil Nadu, India.

Phone: +91 99657 62454
Email: vasanthvijay1979@gmail.com